Lahore: Dubai Islamic Bank which may be offered excellent service to its customers but it’s services to the customers experienced as a worst in Pakistan especially in Lahore. Neither the bank staff who posed themselves as most professional before making any deal but their entirely different behaviour after deal surprised the clients and sometime make them sick.
Extra charges , no attention on the complaints of the clients and poor helpline service is nevertheless a nightmare for the people who unluckily happened to business with the bank.
The DIB car lease plan is good on papers but when the client get his car, he was asked to pay more with the logic that payment schedule was revised.
When the bank had signed deal and payment made to buy the car than how can bank change the monthly instalment without giving notice to the customer , a bank’s victim questioned ?
DIB helpline also dismayed the clients as it is a most difficult thing to talk to customer care phone bank officer, the clients have to wait long to talk to duty officer and bear the tape all officers are busy to guide the customers as anyone get free, you will be connected to him” but when the client call connected he was asked to make another call for talk as phone bank officer was not able not listen his voice.
Who is responsible for this flaw, bank or the the client? surely the bank but client has to face all these nonsense as he has no other option except to bear it. I wanted to know the second year instalment money but phone bank officer Naveed shut my call with the excuse that he is not able to listen voice, a client complaints who made a call around 3pm on 1 March 2018.
The effecttees have demand the DIB management and State Bank of Pakistan to take notice of the situation and do something for improvement.