Lahore : Pakistan Railways will now issue duplicate tickets to facilitate its passengers. Minister for Railways Khawaja Saad Rafiq and CEO Railways Javed Anwar inaugurated issuance of duplicate ticket generation system at Pakistan Railways headquarters this passenger facility is first of its kind in the history of Railways.
Earlier, Minister for Railways received numerous complaints regarding non-issuance of tickets and complicated refund mechanism in case of loss of ticket. As per rules established in Pakistan railways, train traveler’s ticket was considered a currency note which cannot be replaced in case of loss, it is also mentioned in terms and conditions printed on the back of ticket.
However, a young journalist raised the issue by hinting on this flaw through a video uploaded on social media, Minister for Railways not only took immediate notice of the problem but constituted an internal committee including officers from traffic, commercial and Information technology department emphasizing that in this modern era of information technology we cannot leave our valued travelers without any remedy in case of ticket loss.
From now, on purchasing train ticket, the passenger would receive a detailed text message mentioning his seat number, train, and time. In case of loss of ticket, he can send his CNIC number on railways special number 9117 and get an SMS that would be considered his duplicate ticket, passenger can show the same to conductor guard who after verifying that the seat was reserved against same CNIC and no amount was refunded against it, would allow the passenger to travel on 10 percent deduction only.
Pakistan railways passenger traffic has surged up to 200 million and in a bid to modernize its system it is already running E-Ticketing with great success, Duplicate ticket issuance is another step in this direction.